AssistanceFrequently asked questions

1. How to use oss software ?

1. Download OSS Client Software.
2. Buy Liense Pro for unlimited unlocks or Credits.
3. Enjoy ! you can unlock your phone(s).

OSS Client software is very simple to use and fully automatic*.

* Some models may require to install specific drivers before unlocking.
If drivers are needed, they are always standard drivers.
You can find explanations in our FAQ.

2. HELP - ENABLE ANDROID USB DEBUGGING MODE :

For your Android device needs to have USB Debugging enabled. Android 2.x - 3.x devices: Go to Settings > Application > Development > USB Debugging.



Android 4.x devices:
Go to Settings > Developer Options > USB Debugging.



NOTE: For the Samsung Galaxy S4 running 4.2.2, you may need to unlock Developer Options before it is available within the Menu:
Go to Android home screen.
Pull down the notification bar.
Tap "Settings"
Tap "About Device"
Tap on the "Build Number" button about 7 times.
Developer Mode should now be unlocked and available in Settings > More > Developer Options

3. WHAT CAN YOU DO WHEN YOU FOUND SOME BUG / ERROR?

You can send a report about the problem in a software, you need just send an email at sales@oss-client.com.

Send your OSS user account and details regarding your issue + screenshots.

4. HELP - CONNECTING SAMSUNG PHONES BY USB CABLE​?

You have to enable ADB - USB Debugging Mode first, otherwise your phone will not be recognized

If you need any help about how to enable ADB mode, check this tutorial: Enable-Android-USB-Debugging-Mode

5. MAY I ROOT MY SAMSUNG PHONES BEFORE ANY PROCEDURE?

You don't need any external rooting software, because our software provides a one-click solution.

It will guide you through the procedure, everything is automatic.